Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in Oakvalleydesigns products?
We pride ourselves on using sustainably sourced hardwoods, premium textiles, and eco-friendly finishes to ensure every piece is both beautiful and durable.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, depending on your location within the continental United States.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our logistics to reach more countries in the near future.
What is your return policy?
We offer a 30-day return policy on all non-custom items. Products must be in their original condition and packaging to qualify for a full refund.
Can I request a custom design or size?
Yes, we love custom projects! Please contact our design team via the 'Custom Orders' page with your specifications for a personalized quote.
How should I care for my wooden home decor?
To maintain the luster of your wooden items, we recommend wiping them with a damp cloth and avoiding harsh chemicals. For cutting boards and furniture, apply a food-safe mineral oil every 3-6 months.